della Valle store intends to guarantee the complete satisfaction of its Customers, offering them the possibility of returning one or more items and receiving a refund equal to the price of the returned items. The return must necessarily take place at the expense and under the responsibility of the Customer within 7 days of delivery.

RETURN CONDITIONS

To send to della Valle store one or more returns, the Customer is required to comply with specific conditions:
A) - All items for sale on the site Maricla Della Valle are delivered to the Customer with an authenticity tag attached to the item using a disposable security seal. The item must be tried on without removing the tag and without tampering with the security seal. The return will be accepted only with the security seal perfectly intact, which can be a plastic seal with its thread. Returns will not be accepted under any circumstances with the security seal cut, broken, detached, removed or tampered with.
B) - The items to be returned must not have been worn other than to simply test fit, ironed, washed or treated in any way.
C) - Items must necessarily be returned in the same conditions in which they were shipped to the Customer and must be packaged and wrapped appropriately.
D) - All other labels on the item, whether fabric or hanging, must be intact and under no circumstances removed from the item.
E) - The goods to be returned must be physically delivered exclusively to the Express Courier BARTOLINI, DHL, TNT within and no later than 7 days from the date of delivery, the cost of which will be deducted from the refund due, or sent using your own means and under your own responsibility.
F) - The Customer who wishes to change size, colour or item must submit the return procedure and place a new order on the Maricla Della Valle website.
In the event of failure to comply with one of the above conditions, Maricla Of The Valley reserves the right not to accept the returned goods and to send them back to the Customer at the latter's expense.

THE RETURN PROCEDURE

To request a return authorization, the Customer must send a request to the address info@dellavallestore.it and within 7 days of receiving the goods or contact customer care via WhatsApp at 351.29.56.662. The codes of the items you wish to return must be specified. Once the return request has been received, the customer service of Maricla Of The Valley will send the Customer a written confirmation with the specifications to follow. Returns can be made through a collection point or collection by us following our instructions, at our discretion

The shipping cost will be charged to the Customer and costs €10.00

Items must be returned in the same packaging in which they were received or in the same manner and type of packaging.
All returned items will be inspected by our staff. of the Valley store which will verify compliance with the conditions and parameters listed in the return procedure. Maricla Of The Valley reserves the right to assess additional charges that may be necessary to ensure the re-sale of returned items. These amounts will be established at the end of the evaluation of the condition of the returns and communicated to the Customer.

REIMBURSEMENT

If the return procedure has been carried out correctly, in compliance with all the conditions, the Customer will receive a communication of acceptance of the return. The refund due will be made by credit card (if the order was paid by credit card) credit Paypal (if the order was paid by Paypal) or bank transfer if the payment was made upon delivery. The refund is made within 15 working days of cancellation or receipt of the returned goods.